Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Friendly Staff
Great Location
Uncomfortable Bed
Maintenance Issues
7.0/10
Very good
Rooms
7.0
Location
8.2
Service
7.8
Dining
6.0
Guest reviews
7.0/10
based on 5 reviews
4.3
4.3/10 based on 6 reviews
Kevin
United Kingdom,
January
2024
7.0/10
The hotel is conveniently located, just a short walk from the main building where we spent 10 days on holiday. The room had some faults like exposed wires, a broken handrail, and water leaking during showers, but overall looked good and clean.
Rooms
7.0
The room had a few faults but overall looked good and clean.
Service
9.0
The service was outstanding, from the attentive staff like Cascata Abdelfatah, Khirey, Shakir, and Fathy Abdelraouf to Kaleed, who reserved a table for us daily and provided excellent service in the dining hall.
Location
8.0
The location was kept spotlessly clean, and the animation team worked hard to provide enjoyable activities and night shows. However, finding a good sunbed was a bit challenging due to the need for replacements.
Dining
5.0
The dining room experience was subpar, with unappetizing looks, smells, and tastes in the buffet dining rooms. However, the Italian pasta was enjoyable.
Facilities
6.0
The facilities were not up to par, with the need for refurbishment, especially in the dining areas. The minidisco and evening activities were enjoyable.
Philip
United Kingdom,
January
2024
7.0/10
Although my reservation was supposed to be all-inclusive, I was disappointed that there were no complimentary drinks like tea, coffee or Pepsi in the room. The room itself was adequate for a good night's sleep, but it lacked certain amenities. The snorkeling boat rides were a nice touch, though.
Rooms
7.0
The rooms were tired but adequate for a good night's sleep.
Service
7.0
The staff is aware of the situation and working on improvements. Their service was good overall, especially with attentive staff.
Location
8.0
Despite undergoing refurbishment, the location seems promising and lovely once completed. The proximity to the beach and a friendly animation team made the stay enjoyable.
Dining
6.0
The dining experience had some limitations and could be improved. The breakfast options didn't cater well to everyone's preferences.
Facilities
7.0
The facilities need updating and maintenance. However, the beach and sun loungers provided a great place to relax.
Robert
United Kingdom,
July
2023
7.4/10
The hotel is located right opposite the aqua park, only a 5-minute walk from the main building. The room, although recently refurbished, had some issues with water pooling in the shower. The bed was uncomfortable, making it hard to sleep, especially after paying extra for it.
Rooms
7.0
The room was adequate for our needs and had been recently refurbished, but the shower pooled water unless angled just right. The bed was uncomfortable, impacting sleep quality.
Service
8.0
The service from the kitchen staff was very friendly and polite at all times. However, improvements are needed in the bathrooms, air conditioning units, and overall maintenance.
Location
9.0
The hotel's location right opposite the aqua park is excellent. Around the pool, there were friendly and hardworking staff members. Access to Orange Beach was convenient and worth a visit.
Dining
7.0
Dining experiences ranged from taking myself soup, salad, and desserts to the dining room for breakfast. Lunch options were limited but satisfactory.
Facilities
6.0
The facilities are clean but need updating and maintenance, especially the sunbeds. The ongoing refurbishment shows promise for a better overall experience in the future.
Friendly Staff
Uncomfortable Bed
William
United Kingdom,
June
2023
7.8/10
The hotel is just a 5-minute walk from the main building where you can enjoy snorkeling boat rides. The rooms, although supposed to be in the main building, are a bit cramped. The service, from reserving tables to the hardworking animation team, was exceptional. The location, while clean, needed some maintenance but showed promise after refurbishment. The dining experience, especially during breakfast, had both positives and negatives. Overall, a mixed but promising stay.
Rooms
7.0
The rooms were a bit cramped but provided a cozy stay.
Service
9.0
The service was exceptional, from table reservations to the hardworking animation team.
Location
8.0
The location, although needing some maintenance, showed promise after refurbishment.
Dining
7.0
The dining experience had both positives and negatives, especially during breakfast.
Facilities
8.0
The facilities offered were satisfactory.
Shaun
United Kingdom,
June
2023
6.4/10
I had a mixed experience at this hotel. The rooms were in a convenient location near the waterpark and had recently been refurbished, but the shower was a bit tricky to use without creating a pool of water. The service was excellent overall, especially thanks to Ahmed El Sayeed in the Italian restaurant and during our boat trip. However, there were some frustrating moments with the staff refusing service and directing us elsewhere. The location was vast, undergoing renovations that seemed promising, but some areas lacked hygiene standards. The beachfront setting was beautiful, with fantastic snorkeling opportunities. The dining experience was average, with limited options that suited some but not others. Overall, a stay with positives and negatives to consider.
Rooms
7.0
The rooms were in a convenient location near the waterpark and had been recently refurbished, but the shower could be a challenge to prevent water pooling.
Service
6.0
The service was a mix of excellent experiences with dedicated staff and frustrating moments, including being directed elsewhere for service.
Location
8.0
The hotel's vast location offered potential with ongoing renovations, although some areas lacked hygiene standards. The beach access was stunning with fantastic snorkeling opportunities.
Dining
5.0
The dining options were average, catering to some preferences but not all, with room for improvement in variety.
Facilities
6.0
The facilities offered a range of services, although there were hygiene concerns in some areas.
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